Help & Support
Frequently Asked Questions
Everything you need to know about WaslaSoft ERP & POS — offline billing, integrations, compliance and onboarding.
WaslaSoft is a cloud-enabled hybrid ERP and POS platform that lets businesses manage sales, inventory, accounting, HR, CRM and reporting — online and offline. More than 750 businesses across Saudi Arabia, the UAE, Oman and Qatar run their daily operations on WaslaSoft.
Nine industries out of the box: restaurants, retail stores, supermarkets, van sales & distribution, hotels, beauty salons, laundries, tailoring and travel & tours. Each industry gets a dedicated module — kitchen displays for restaurants, barcode billing for retail, route management for vans — not a one-size-fits-all screen.
Yes — this is our core strength. WaslaSoft runs natively in the cloud AND on your local devices. Power cut, weak signal or full internet outage: you keep billing, printing receipts and taking orders. The moment the connection returns, everything syncs automatically. You never stop selling and never lose data.
Yes. WaslaSoft is built for Gulf tax compliance: ZATCA (Fatoora) e-invoicing in Saudi Arabia including QR codes and Phase 2 integration, FTA requirements in the UAE, and OTA in Oman. Compliant e-invoices are generated automatically with every sale — no spreadsheets, no manual work, no penalties.
Yes. We have native integrations with Odoo, Zoho, QuickBooks and Tally, plus an open REST API for everything else. Our team handles the integration setup as part of onboarding, so your accounting and existing tools keep working from day one.
Yes. Live sales, item performance, stock levels and shift reports are available from your phone, anywhere. Owners of multi-branch businesses see every location on one dashboard — prices, transfers and reports unified in real time.
Enterprise-grade security as standard: end-to-end encryption, automated backups, role-based access control and a full audit trail. Your data is protected whether you run one till or a hundred branches.
Most customers are live in under 24 hours. Our team handles setup, data migration, hardware installation and staff training for you — you don’t need any technical knowledge. Larger multi-branch rollouts typically take a few days.
24/7 support from real people in your timezone, in English and Arabic, with dedicated account managers. Setup, training and migration are done by our team — and after go-live you get ongoing training, updates and priority help whenever you need it.
Yes — start with a 14-day free trial with full features, no credit card and no setup fees. Pricing then scales with the number of branches and modules you need, so you only pay for what you use. Chat with our team for a quote that matches your operation.
Still have questions?
Our regional team is available across Dubai, Muscat and Dammam to help you pick the right solution.